此类问题不常见，依据以往实际案例反馈，可以参考如下方式处理：.

<p>&#x6B64;&#x7C7B;&#x95EE;&#x9898;&#x4E0D;&#x5E38;&#x89C1;&#xFF0C;&#x4F9D;&#x636E;&#x4EE5;&#x5F80;&#x5B9E;&#x9645;&#x6848;&#x4F8B;&#x53CD;&#x9988;&#xFF0C;&#x53EF;&#x4EE5;&#x53C2;&#x8003;&#x5982;&#x4E0B;&#x65B9;&#x5F0F;&#x5904;&#x7406;&#xFF1A;</p><p><br></p><style id="isPasted"> td {white-space:pre-wrap;border:1px solid #dee0e3;}</style><table style="border-collapse: collapse; margin-right: calc(50%); width: 50%;"><tbody><tr><td data-sheet-value="&quot;&#x95EE;&#x9898;&#x7C7B;&#x522B;&quot;" height="27" style="background-color: rgb(255, 255, 255); color: rgb(31, 35, 41); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: bold; line-height: 1.5; vertical-align: top; text-align: center; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 16.3007%;" width="184">&#x95EE;&#x9898;&#x7C7B;&#x522B;</td><td data-sheet-value="&quot;&#x4E09;&#x7EA7;&#x5206;&#x7C7B;&quot;" height="27" style="background-color: rgb(255, 255, 255); color: rgb(31, 35, 41); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: bold; line-height: 1.5; vertical-align: top; text-align: center; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 21.9846%;" width="184">&#x4E09;&#x7EA7;&#x5206;&#x7C7B;</td><td data-sheet-value="&quot;&#x5904;&#x7406;&#x65B9;&#x6848;&#xFF08;Gorgias&#x6A21;&#x677F;&#xFF09;&quot;" height="27" style="background-color: rgb(255, 255, 255); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: bold; line-height: 1.5; vertical-align: top; text-align: center; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 61.6391%;" width="493">&#x5904;&#x7406;&#x65B9;&#x6848;&#xFF08;Gorgias&#x6A21;&#x677F;&#xFF09;</td></tr><tr><td data-sheet-value="&quot;&#x5185;&#x5BB9;&#x63CF;&#x8FF0;&#x95EE;&#x9898;&quot;" rowspan="3" style="background-color: rgb(255, 255, 255); color: rgb(31, 35, 41); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: middle; text-align: center; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 16.3007%;" width="184">&#x5185;&#x5BB9;&#x63CF;&#x8FF0;&#x95EE;&#x9898;</td><td data-sheet-value="&quot;&#x6307;&#x793A;&#x4E0D;&#x660E;(&#x5438;&#x94C1;&#x77F3;&#x4F5C;&#x7528;)&quot;" height="27" style="background-color: rgb(255, 255, 255); color: rgb(31, 35, 41); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: top; text-align: center; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 21.9846%;" width="184">&#x6307;&#x793A;&#x4E0D;&#x660E;(&#x5438;&#x94C1;&#x77F3;&#x4F5C;&#x7528;)</td><td data-sheet-value="[{&quot;type&quot;:&quot;text&quot;,&quot;text&quot;:&quot;&#x54A8;&#x8BE2;&#x5438;&#x94C1;&#x77F3; &#xFF08;&#x94B1;&#x8D27;&#x65E0;&#x5173;&#xFF0C;&#x4F46;&#x4E0A;&#x7CFB;&#x7EDF;&#x8981;&#x767B;&#x8BB0;&#xFF09;&quot;},{&quot;type&quot;:&quot;url&quot;,&quot;text&quot;:&quot;https://y.gorgias.com/app/ticket/33002566&quot;,&quot;link&quot;:&quot;https://y.gorgias.com/app/ticket/33002566&quot;},{&quot;type&quot;:&quot;text&quot;,&quot;text&quot;:&quot; /&quot;}]" height="27" style="background-color: rgb(255, 255, 255); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: top; text-align: left; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 61.6391%;" width="493">&#x54A8;&#x8BE2;&#x5438;&#x94C1;&#x77F3; &#xFF08;&#x94B1;&#x8D27;&#x65E0;&#x5173;&#xFF0C;&#x4F46;&#x4E0A;&#x7CFB;&#x7EDF;&#x8981;&#x767B;&#x8BB0;&#xFF09;<a href="https://y.gorgias.com/app/ticket/33002566">https://y.gorgias.com/app/ticket/33002566</a></td></tr><tr><td data-sheet-value="&quot;&#x6307;&#x793A;&#x4E0D;&#x660E;(&#x5176;&#x4ED6;)&quot;" height="75" style="background-color: rgb(255, 255, 255); color: rgb(31, 35, 41); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: top; text-align: center; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 21.9846%;" width="184">&#x6307;&#x793A;&#x4E0D;&#x660E;(&#x5176;&#x4ED6;)</td><td data-sheet-value="[{&quot;type&quot;:&quot;text&quot;,&quot;text&quot;:&quot;1.&#x53EF;&#x4EE5;&#x5E2E;&#x5BA2;&#x6237;&#x8FDB;&#x884C;&#x6587;&#x5B57;&#x89E3;&#x91CA;&#x6216;&#x63D0;&#x4F9B;&#x89C6;&#x9891;&#x6307;&#x5BFC;&#xFF1B;\n&quot;},{&quot;type&quot;:&quot;text&quot;,&quot;text&quot;:&quot;2.&#x8BE2;&#x95EE;&#x914D;&#x4EF6; &quot;},{&quot;type&quot;:&quot;url&quot;,&quot;text&quot;:&quot;https://y.gorgias.com/app/ticket/34847995&quot;,&quot;link&quot;:&quot;https://y.gorgias.com/app/ticket/34847995&quot;}]" height="75" style="background-color: rgb(255, 255, 255); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: top; text-align: left; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 61.6391%;" width="493">1.&#x53EF;&#x4EE5;&#x5E2E;&#x5BA2;&#x6237;&#x8FDB;&#x884C;&#x6587;&#x5B57;&#x89E3;&#x91CA;&#x6216;&#x63D0;&#x4F9B;&#x89C6;&#x9891;&#x6307;&#x5BFC;&#xFF1B;<br>2.&#x8BE2;&#x95EE;&#x914D;&#x4EF6; <a href="https://y.gorgias.com/app/ticket/34847995">https://y.gorgias.com/app/ticket/34847995</a></td></tr><tr><td data-sheet-value="&quot;&#x6307;&#x793A;&#x9519;&#x8BEF;&quot;" height="69" style="background-color: rgb(255, 255, 255); color: rgb(31, 35, 41); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: top; text-align: center; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 21.9846%;" width="184">&#x6307;&#x793A;&#x9519;&#x8BEF;</td><td data-sheet-value="&quot;1. &#x8BF7;&#x5BA2;&#x6237;&#x53C2;&#x8003;&#x5B89;&#x88C5;&#x6307;&#x5BFC;&#x89C6;&#x9891;\n2. &#x76F4;&#x63A5;&#x6302;&#x91CD;&#x5927;&#x5BA2;&#x8BC9;A&#x7EA7;&quot;" height="69" style="font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: top; text-align: left; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 61.6391%;" width="493">1. &#x8BF7;&#x5BA2;&#x6237;&#x53C2;&#x8003;&#x5B89;&#x88C5;&#x6307;&#x5BFC;&#x89C6;&#x9891;<br>2. &#x76F4;&#x63A5;&#x6302;&#x91CD;&#x5927;&#x5BA2;&#x8BC9;A&#x7EA7;</td></tr><tr><td data-sheet-value="&quot;&#x5DE5;&#x5382;&#x5236;&#x9020;&#x95EE;&#x9898;&quot;" height="27" style="background-color: rgb(255, 255, 255); color: rgb(31, 35, 41); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: top; text-align: center; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 16.3007%;" width="184">&#x5DE5;&#x5382;&#x5236;&#x9020;&#x95EE;&#x9898;</td><td data-sheet-value="&quot;&#x5370;&#x5237;&#x4E0D;&#x6E05;&#x6670;&quot;" height="27" style="background-color: rgb(255, 255, 255); color: rgb(31, 35, 41); font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: top; text-align: center; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 21.9846%;" width="184">&#x5370;&#x5237;&#x4E0D;&#x6E05;&#x6670;</td><td data-sheet-value="&quot;&#x63D0;&#x4F9B;&#x7535;&#x5B50;&#x7248;&#x8BF4;&#x660E;&#x4E66;&quot;" height="27" style="font-family: LarkHackSafariFont, LarkEmojiFont, LarkChineseQuote, -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, Arial, &quot;Segoe UI&quot;, &quot;PingFang SC&quot;, &quot;Microsoft Yahei&quot;, &quot;Hiragino Sans GB&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 9pt; font-style: normal; font-weight: normal; line-height: 1.5; vertical-align: top; text-align: left; overflow-wrap: break-word; word-break: break-word; border-width: 1px; border-style: solid; border-color: rgb(31, 35, 41); width: 61.6391%;" width="493">&#x63D0;&#x4F9B;&#x7535;&#x5B50;&#x7248;&#x8BF4;&#x660E;&#x4E66;</td></tr></tbody></table><style id="isPasted"> td {white-space:pre-wrap;border:1px solid #dee0e3;}</style>

说明书问题处理

gorgias

易仓

Knowledge Article(CN)

说明书问题(徐彦博)

处理流程

售后问题

质量问题

产品概览(李宇&Noora)

Amazon(李宇)

Shopify(叶迪)

Walmart

Wayfair(李宇)

Fezibo官网(李宇)

ECCANG(李宇)

Gorgias(李宇)

Chatra(叶迪)

工具使用

语言使用规范(Silver)

处理Amazon Messages注意事项(Noora)

补发流程(波波)

赔付流程(Silver)

邮件回访以及关闭指南（Noora)

在线/电话渠道中如何获取订单信息

客诉升级的对接和转移(叶迪)

案例分类指引(李宇)

海外客服交接流程

客诉处理注意事项

基础知识

网站活动

售后政策

物流运输

政策咨询

产品属性、配件、安装方式

库存

新需求

产品咨询

索要折扣

价格变化

差价问题

价格政策

产品选购

网站指引

社媒推广

求合作

批发

支付方式

支付失败

无法支付

支付问题

售前问题(徐灿)

功能问题(徐彦博)

破损问题（苏青霞）

产品缺件

产品错件

修改订单

取消订单

用户要求延迟发货(王学慧)

退货

过失损坏(王学慧)

加购需求

未及时取件导致被退回

部件丢失

用户问题(叶迪)

FBA订单关于物流问题的处理流程(Noora)

物流丢件

暴力运输

物流错件

物流延迟

咨询进度

物流退回

物流问题(李蒙蒙)

产品建议

产品建议(李宇)

安装问题

保修政策

功能咨询

欺诈问题

产品规格

产品描述不符

财税法问题(李蒙蒙)

索要礼物

会员注册

退款问题

超卖问题(李蒙蒙)

平台问题

订单信息问题

其他/运营问题(李宇+蒙蒙)