Step 1：收集信息 确认具体错件Updated 2 years ago

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 > 参考模板 

【参考模板一】

Dear XXX, thanks for contacting FEZIBO CUSTOMER SERVICE CENTER. We sincerely apologize for the inconvenience and we'll take care of your problem with the desk. 

Please be advised that the product is guaranteed from the date of purchase.  

To better help you solve the problem, please kindly leave me your email address, 

and we will email you immediately to confirm your detailed information like the Order number,  shipping address

 and the replacement (part) you need.

【参考模板二】

Hello,  Thanks for contacting us and sorry for keeping you waiting.  We sincerely apologize for any inconvenience that we may have caused.  Please kindly provide us with the following information:   1. Any picture of the wrong part(s) you received (配件，整件错误都适用）2. Pictures of the labels sticked on the outside of the package, for example:(整件错误）

Or  Circle the correct part(s) in the instruction (配件错误）

3. Order Number  4. Your shipping address and phone number  

To better help you solve the problem, please kindly leave me your email address with which we can confirm the delivery detail.

【参考模板三】Gorgias Macros检索关键词：

发错配件：

发错整件：

【参考模板四】

Hi,

Thanks for getting back to me but I am sorry to say we didn’t receive the info (客户漏掉什么问什么) required in my previous email/chat. Would you mind sending it to us? It’s going to be really helpful in getting this problem solved quickly. 

Thank you so much for your cooperation.

Fezibo Support Center