Step 1：收集信息确认问题

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> 参考模板

【参考模板一】

Hello,

Thanks for reaching out to Fezibo Customer Service. We hope you’re doing well. Would you please provide us with your email address? We will then immediately send out an email to you. There are some order info and pictures required for us to confirm the damage problem. Once the problem is confirmed, we will be offering you a solution immediately. Thank you so much! Please kindly note the email will be sent to you in 10 minutes and we look forward to your quick reply

Have a good day!

【参考模板二】

Greetings,  

I hope this email finds you very well. I sincerely apologize for the inconvenience and I'll take care of your problem with the desk.  

Based on your problem situation with the product, I will conduct the appropriate investigations. In order to do this, I kindly ask you to reply to this email by providing a video or picture for clarification on the problem. The files will be forwarded to the relevant department for a more in-depth investigation. Please be advised that the product is guaranteed from the date of purchase.  

Your order id or receipt, current shipping info, and mailing address will be very helpful in getting your problem solved. Thanks for your understanding and cooperation. If I can be of further assistance, please do not hesitate to contact me.  

Regards, 
Fezibo Support Center
【参考模板三】
Gorgias Macros检索关键词：【升降桌】邮件 破损/故障 图片/视频
【参考模板四】
Hi,
Thanks for getting back to me but I am sorry to say we didn’t receive the info (客户漏掉什么问什么) required in my previous email/chat. Would you mind sending it to us? It’s going to be really helpful in getting this problem solved quickly. 
Thank you so much for your cooperation.
Regards, 
Fezibo Support Center

Step 1：收集信息 确认问题Updated 3 years ago

Step 1：收集信息确认问题Updated 3 years ago